Platinum Wallet Users Only:

i.  The accumulated daily withdrawal limit is RM1,000

ii.  The monthly withdrawal  limit is RM6,000

iii. The yearly withdrawal limit is RM36,000



 

i. Go to 'My Account', under the "Account Setting" -> eWallet Account

ii. Select 'Withdrawal'.

iii. Add your personal Bank Account Number and select the Bank Name

Note: 

a) Cash withdrawal is ONLY for credit of own personal bank account.

b) Cash withdrawal is NOT PERMITTED for funds topped up via debit/credit cards. (Refer Section 3.12 of Terms and Conditions of Services)

iv. We will process the withdrawal request within 7 business days.

Note: A fee of RM1.00 will incur for every withdrawal request.

Only Platinum Wallet users are allowed to perform withdrawal.

 

 

If you do not have a bank account, you can approach any Ejen Bank BSN to perform your withdrawal. Please ensure that you bring along your NRIC with you. This is how you do it:

From BSN Point of Sales Terminal

Step 1: Insert NRIC into BSN Point of Sales Terminal

Step 2: Scan your fingerprint

Step 3: Enter withdrawal amount

 

From S PAY GLOBAL App

Step 1: Go to “My Account” and select “Withdrawal”

Step 2: Select “BSN Agent Withdrawal” and press “Confirm” button

Step 3: Enter Pin Number to authorize withdrawal

 

Here are the few options on what you can do with your balance before leaving Malaysia:

i. You can transfer your balance to another SPayGlobal user

ii. Your balance will still remain in your e-Wallet. You may use it again in your next visit to Malaysia