The new "On Hold” feature refers to the amount of e-money that is being set aside from your eWallet balance after performing a transaction. This feature is applicable for pre-authorization when making payment with UnionPay and balance withdrawal requests.
“Available Balance” refers to the amount that can be used for making transactions.
“Current Balance” refers to the combined total amount of “Available Balance” and “On Hold”. This total amount cannot exceed the wallet limit.
“eWallet space left” refers to the remaining wallet amount that can be topped up by the user.
What is “Ask Alina”?
“Ask Alina” is our new virtual interactive chatbot that can be found on the SPayGlobal app and website. Alina is available 24/7 to answer your general enquiries on-the-go. The chatbot will provide a selected range of Frequently Asked Questions (FAQ) for the following target user groups as shown below:
Where can I locate the “Ask Alina” chatbot?
To locate the Alina chatbot icon, it can be found on the following locations listed below:
How to use “Ask Alina”?
To use the Alina chatbot feature, select whether you would like to ask a question as a Public user or as a Merchant.
In the next screen, choose from the topic groups shown on the screen and select from the available questions provided. You may also type your question in the message field.
To end your chat with Alina, tap on the “X” symbol when you are finished.
Is “Ask Alina” safe?
Information exchanged through the chatbot is secured with end-to-end encryption to ensure your personal data remains protected and safe. Please take note that we would never request for sensitive information such as personal user data and transaction details via the chatbot.
Who can I contact if the chatbot does not have the answers I am looking for?
If the chatbot fails to answer your enquiry after 3 attempts, you will be prompted with the option to chat with our operator. Please be reminded that our operators are only available during working hours from 8am to 5pm, Monday to Friday excluding Public Holidays.
Should you require further assistance, you may contact us at 082-224 599 or email customerservice@spayglobal.my.
Am I able to provide feedback on the chatbot?
Yes, a customer satisfaction survey will be conducted at the end of the conversation to collect feedback.
Users looking to register as a merchant for own personal business can now select from the following new business types during registration:
Click here for more info on how to Be a Merchant.
