Step 1:
Update your Sarawak Pay App to version 2.4 from Apple App Store or Google Play Store, if you have not done so.
Step 2:
Launch the app and login from your own mobile device.
Step 3 :
A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 :
Complete the TAC verification. Your Sarawak Pay account is now binded to your mobile device.
You may perform the following steps in the Sarawak Pay APP to request for change of device.
Step 1 : Login your Sarawak Pay account from your new mobile device.
Step 2 : At the 'Login From Another Device' page, tap on 'Proceed to change'.
Step 3 : A one-time TAC will be sent to your registered mobile number for verification purpose. **Do not share your TAC with others.
Step 4 : Complete the TAC verification. Once your device change request is submitted, your account will be locked for up to 30mins.
Step 6 : Upon activation, you will receive an email and an SMS informing you on the device change.
Step 7 : Proceed to login from the new device. Do not use the old device to login anymore.
Step 1 : Select ‘My Account’ -> 'Security Center' -> 'Freeze Account'.
Step 2 : At the pop up reminder message, tap on 'Confirm'.
Step 3 : A one-time TAC will be sent to your registered mobile number for verification purpose.
Step 4 : Complete the TAC verification. You will receive email and SMS notification. Your Sarawak Pay account is now frozen.
Forgot “Username”, follow these steps:
Step 1 Select “Forgot Username”.
Step 2 Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3 Enter your mobile number as per your registered mobile number on file.
Step 4 Tap the “Submit” button.
Step 5 Wait for an SMS and login with the provided Username.
Step 1 Select “Forgot Password”.
Step 2 Enter your Malaysian IC (for Malaysian) / Passport (for foreigners).
Step 3 Enter your registered Username as per on file.
Step 4 Tap the “Submit” button.
Step 5 Wait for an SMS and login with the temporary password provided.
Step 6 Change your password immediately upon first login.
** Do Not Share your login credentials.