FAQ - Car Insurance

1. What types of Car insurance is provided in SPayGlobal eWallet?

SPayGlobal's insurance partner is providing private* car comprehensive insurance.

*Not available yet for commercial vehicle (such as Trucks and Lorries)

2. How to pay for the insurance purchase?

The payment can only be made within SPayGlobal App.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase.

3. If I do not have sufficient eWallet balance, will my payment go through?

No, the payment will not go through.

Please ensure that you have sufficient SPayGlobal eWallet balance before making the purchase

4. Who should I contact if I encounter system or payment failure?

You may call our SPayGlobal contact centre via:

Telephone: 082-224599

Email: customerservice@spayglobal.my

Online Submission: https://bit.ly/onlinefeedbackformSP

5. Where can I get the insurance product details in SPayGlobal eWallet?

You may tap on the Insurance Partner’s Logo Icon to get the insurance product details.

Alternatively, you may click on the hyperlink below:

1. What is the duration of the renewed insurance coverage period?

The insurance coverage period provided by our insurance partners will be 1 year.

2. Am I able to purchase add-ons to my car insurance policy?

Yes, you can select add-on benefits that are offered by our insurance partner at the Add-On Page.

3. When I purchase multiple Car Insurance, how do I get the policy?

The e-Policy will be emailed to the purchaser’s email address, unless a different email address is provided to SPayGlobal eWallet.

4. I did not get my e-policy, what should I do?

You may proceed to call our insurance partners’ customer service hotline for assistance.

5. How soon will I get my e-policy?

Depending on our insurance partners, the policy will be emailed within 24-48 hours after the payment was done.

6. Why I am not able to get my quotations?

It could be 1 of the following reasons:

i) Your information was wrongly keyed in.

ii) Your vehicle model is not covered by our insurance partners.

iii) Your vehicle age limit exceeded our partner's acceptance limit.

iv) Your existing insurance policy expiry date must be within 60 days (2 months).

v) Your insurance policy has expired.

1. How do I make a claim (or get updates on my claims), endorsements, cancellations, and changes to my insurance policy certificate once I have purchased it?

You may proceed to call our insurance partners’ customer service hotline for assistance.

2. How do I get assistance during emergency or an accident?

You may proceed to call our insurance partners’ 24/7 hotline.

1. How do I renew my road tax?

After you have received you e-policy in your email, you may proceed to go to your nearest Post Office or UTC to renew your road tax.

1. What is the relationship between SiliconNet Technologies Sdn. Bhd and its insurance partners?

SiliconNet Technologies Sdn. Bhd. is a registered agent under Persatuan Insurans Am Malaysia (PIAM).

2. Can I purchase this product direct from insurance company?

Yes, to purchase directly from your preferred insurer, you may contact the insurer, visit the insurer’s website or walk into your nearest insurer’s branch.