Due to unforeseen circumstances e.g. slow Internet connectivity, there may be a delay in settlement. Otherwise, standard settlement period is T+1 working day. If you want to change your banking information, you can contact SAINS Call Centre (24 x 7) at:

Email: callcentre@sains.com.my

Tel: 1300-88-7246 (within Malaysia)

Fax: + (60)82 – 266 223

 

The money in your Merchant account will be transferred to your business bank account within 1 working day.

For Individual Merchants, you can view transactions from your Merchant Account in Sarawak Pay App.

For Business Merchants, you can view transactions from your Merchant Admin account or Sarawak Pay Merchant App.