• Sarawak Pay is a mobile application offering a wide range of financial services, an initiative by the Sarawak Government to provide a one-stop mobile app payment channel for the public to make payment for bills or purchases via their mobile phone
  • It includes additional features such as Scan&Pay and payment using e-Wallet.
  • It is operated by SiliconNet Technologies Sdn. Bhd.(SNT)

For security reasons and adhering to Bank Negara compliance, you are only allowed to have one device logged in with your Sarawak Pay account.

If your account is logged into with another device, your original device will be logged out and a notification will be sent to you. If you would like to switch your Sarawak Pay account to your preferred device, please contact our Call Centre for assitance.

  • At the login screen, press the "Forgot Password"
  • Enter your full name, username and NRIC for verification
  • An auto generated password will be sent to you through your email
  • Use the temporary password to login and change your password once you have logged in

 

  • SNT is a subsidiary of SAINS which is wholly owned by the Sarawak Government. SNT operates PaybillsMalaysia, PayBillsSarawak and Sarawak Pay
  • SNT has approval from Bank Negara to operate an electronic wallet within Sarawak Pay

The Sarawak Pay registered Company Merchant owner uses a browser-based merchant service system (https://spayfintech.sarawak.gov.my/ecs/) as an admin to assign or remove user account for their respective outlet staff to access the Sarawak Pay Merchant App.

Sarawak Pay supports payment using e-wallet. To top-up your e-wallet, you will need to log into your internet banking. The banks available are:

Affin Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, Bank Simpanan Nasional, CIMB Clicks, Hong Leong Bank, Kuwait Finance House, Maybank2E, Maybank2U, OCBC Bank, Public Bank, RHB Bank, Standard Chartered, UOB Bank

 

 

  • Go to 'My Account', the second option on the bottom right
  • Select 'Withdrawal'
  • Add your preferred internet banking name and bank account number to perform withdrawal
  • We will process the withdrawal request within 7 business days.
  • Note: A fee of RM1.00 will incur for every withdrawal request

 

If you have not subscribed your bills, go to 'Pay Bill' feature, press the '+' button on the top right, select the bill you want to subscribe and fill in the relevant details.

Note: You might need to refer to your physical bill to obtain account information to subscribe for the bill.

Sarawak Pay Merchant is an app for merchants to conveniently view payment received. Available for download in Google Play and App Store.This APP is meant for internal distribution of Registered Company Merchants of Sarawak Pay and is made exclusive to in-house employees of the Company Merchant only. 

 

Select Fund Transfer in the Sarawak Pay main screen

  • Transfer to your contact in Sarawak Pay or to a Sarawak Pay account by entering the username
  • Per transfer is set at a maximum limit of RM50.00 at the moment
  • The accumulated daily total transfer allowed is RM1,500.00
  • At the moment, monthly limit for fund transfer is RM3,000.00 and yearly limit is RM15,000.00

 

 

There are two ways to add Sarawak Pay accounts to your Friends List.

First method is:

 

  • Select your nickname on the top left of your Sarawak Pay homepage.
  • Select 'My Contacts'
  • Press the '+' sign on the top right.
  • You may search your friend's Sarawak Pay account username or scan to add friend.

 

Second method is:

 

  • Select 'Name Card' on the top right of your Sarawak Pay homepage.
  • Your QR code will be shown.
  • Ask your friend to scan your QR code to add you

 

  • Apart from PaymentGalaxyWallet,  Sarawak Pay also allows users to use Internet Banking or Credit Cards for payment

There are a few ways on how you can get started as a Sarawak Pay Merchant.

First way is you may sign up as a merchant through the Sarawak Pay App. Go to Merchant Account and register your business. Upon a successful registration, you will instantly receive your Merchant QR Code and the option to set your price. Second way is you may click on the link at the Homepage that will redirect you to an Online Form. Fill in the Online Form in full and we will follow up.

For further questions, email us at hello@sarawakpay.gov.my

  • Download the Sarawak Pay app from Google playstore or Apple appstore
  • Launch the mobile app, then register as a NEW user
    • Complete the Registration form
    • An OTP will be sent to your hand phone.
    • To complete your registration you need to key in the 6 digits verification code. Upon successful registration, a Sarawak Pay account will be created.

This Sarawak Pay Merchant App is meant for Registered Company Merchant to allow outlet staff to view confirmation of payment from customers using Sarawak Pay App (on a mobile device).

  • You can scan the QR Code on the bills or at the outlet and pay using your e-wallet.
  • This feature will be available for newly issued SESCO, KWB and Local Council Assessment bills, and at the various outlets at Riverside Majestic Hotel and Grand Margherita Hotel

  • PaymentGalaxyWallet is an Internet-based electronic wallet (the Service), established, operated, maintained and owned by SiliconNet Technologies Sdn. Bhd. (SiliconNet)
  • PaymentGalaxyWallet is powered by PaymentGalaxy® Electronic Bill Presentment and Payment Engine

Malaysia 

  • Go to 'My Account', the third option on the bottom right
  • Select Top-Up
  • Key in the amount you want to top-up
  • Select your preferred internet banking; you will be directed to the bank website
  • Note: Minimum top-up is RM30.00. Maximum top-up is RM3000.

 

Sarawak Pay Merchant APP is free for download. Just create an account in merchant management system and login with the user name name and password sent by sms.

  • Users can pay bills including SESCo, all the 4 water utilities (KWB, SWB, LAKU & JBALB), all Sarawak councils (for payment of assessment bills).
  • Sarawak Pay can be used to purchase products or services at our participating merchants.
  • Our merchant listing can be viewed here : https://sarawakpay.sarawak.gov.my/pages.php?mod=merchant-listing&menu_id=0&sub_id=33

 


You may email to hello@sarawakpay.gov.my

 i.    Convenient & Efficient

            No more dealing with loose change as users will pay in exact

            amount. A notification  will appear after every successful

            transaction.

 

ii.  Save Cost

Eliminate overhead cost incurred from handling cash, cards and

cheque payment.

 

iii.   Safe & Secure

No risk of losing cash as your money will be transferred directly

          to  your bank account. Sarawak Pay is guaranteed by the

          Sarawak  Government and is licensed by Bank Negara.

 

 

iv.   Get Advertised through our marketing channel

Let us help you promote your business! Reach out to

enlarge your customer base. Email us at hello@sarawakpay.gov.my

 

Currently Sarawak Pay has no service charge for merchants.


Yes. Any staff could use the same account as long as you are willing to share the username and password.

You may reset in your Sarawak Pay Merchant Admin website under Cashier > Cashier Operator Management > Reset Password.

You may email us your business details at hello@sarawakpay.gov.my.

Ensure that your phone’s operating system is up-to-date as Sarawak Pay Merchant is only supported on iOS Version 8.0 and Android Version 5.0 and above.

It is available on Google Play Store and Apple App Store.

i.       Obtain your QR Code

ii.      View transactions in real time

iii.     View account details

iv.     Edit your business information

v.      Create new operators

vi.     Create new cashiers (For Merchant App)

vii.    Downloading payment information & reports

viii.   Void transactions

 

You can view in Sarawak Pay Admin website or Sarawak Pay Merchant app.

After successful merchant application, we will email you your login details.


Allow 3 -4 working days for processing excluding delivery of QR code, and other marketing materials

There are two ways to sign up as a merchant, depending on your business nature:-

Individual Merchant – Suitable for individuals, sole proprietors, small scale businesses, home based stores, hawkers, etc

 

  1. You can register via the Sarawak Pay App by clicking the “Merchant” > “Merchant Account”.
  2. Fill in the form with correct information and press Submit.
  3. View and receive payment through your QR Code

Note: You may obtain Sarawak Pay template in our website


Business Merchant – Suitable for medium sized businesses, companies, associations, organizations, etc

 

i.       Fill in the Sarawak Pay Merchant Application Form in full and attach supporting documents

ii.      Email it to hello@sarawakpay.gov.my

 

 

 

 


Convenient & Efficient

No more dealing with small change as customers will pay in exact amount.

A notification will appear after every successful transaction.

 

Save Cost

Eliminate overhead cost incurred from handling cash, cards and cheque payment.

 

Safe &Secure

No risk of losing cash as your money will be transferred directly to your bank account. Sarawak Pay is guaranteed by the Sarawak Government and is licensed by Bank Negara.

 

Get Advertised through our marketing channel

Let us help you promote your business! Reach out to enlarge your customer base. 

 

Currently Sarawak Pay has no service charge for merchants.

 


The money in your Merchant account will be transferred to your business bank account within 1 working day.

Due to unforeseen circumstances e.g. slow Internet connectivity, there may be a delay in settlement. Otherwise, standard settlement period is T+1 working day. If you want to change your banking information, you can contact SAINS Call Centre (24 x 7) at:

Email: callcentre@sains.com.my

Tel: 1300-88-7246 (within Malaysia)

Fax: + (60)82 – 266 223

 

For Individual Merchants, you can view transactions from your Merchant Account in Sarawak Pay App.

For Business Merchants, you can view transactions from your Merchant Admin account or Sarawak Pay Merchant App.

 


The maximum daily transfer limit is RM1500 for premium wallet; and RM200 for basic wallet.

 

 

 

Select Fund Transfer in the Sarawak Pay main screen.

i. Transfer to your contact in Sarawak Pay or to a Sarawak Pay account by entering the username.

ii. Per transfer is set at a maximum limit of RM200 for Premium Wallet and RM50 for Basic Wallet.

iii. The accumulated daily total transfer allowed is RM1500 for Premium Wallet and RM200 for Basic Wallet.

The maximum transfer limit is RM200 for premium wallet; and RM50 for basic wallet.

 

Fund transfer feature is used for sending electronic money to another Sarawak user.

 

 


Please ensure that your phone’s operating system is up-to-date, Sarawak Pay supports iOS8.0 or Android V5.5 and above.

You can download Sarawak Pay for free directly from the App Store or Google Play Store. 

All Malaysian and non - Malaysian are welcomed to use SARAWAK PAY.

You can use Sarawak Pay to: -

i. Pay for products and services by using the Scan and Pay function on QR code placed at Sarawak Pay participating merchants.

ii. Pay utility bills, assessment bills and more by subscription at Sarawak Pay APP or scan the QR code on the bill.

iii. Transfer money to contacts or other Sarawak Pay user account.

iv. Withdraw money from Sarawak Pay eWallet into your bank account.

v. Split-bill among other Sarawak Pay users

Sarawak Pay is FREE.

You can update your mobile number in Sarawak ID website. Follow steps below:

Step 1: Log in your Sarawak ID account at https://sarawakid.sarawak.gov.my  /web/ssov1/login/

Step 2: Under Profile, click “Mobile Phone”

Step 3: Update your mobile number under “New Phone Number”

 

Follow the steps below to retrieve your Sarawak ID

Step 1 : Go to https://sarawakid.sarawak.gov.my/web/ssov1/login/

Step 2: Click forgot Sarawak ID or Password

Step 3: Key in your IC and complete the details

 

Launch the Sarawak Pay app, select New User Registration.

i. Choose your nationality

ii. Complete registration form

iii.  A verification code will be sent to your mobile phone.

To complete your registration, you need to key in the 6 digits’ verification code received. Upon successful registration, a Sarawak Pay account will be created.