As with all secure online applications nowadays, submission of identification documents (for example "MyKad") is essential. This is for user’s identity verification to prevent fraud and incidents of stolen identity. Protecting our users account integrity and security is our priority.

To ensure successful verification, photos identification documents submitted must be clear and legible.

Below are some examples of good and bad NRIC photos uploads for identity verification: 

Example of CLEAN, CLEAR and LEGIBLE NRIC Photos


The following are examples of bad images that may lead to failure of identity verification:

(a) Image too bright

(b) Image too dark

(c) Image is blur

(d) Glare on the image

(e) Image tilted too much

(f) Image partially covered